Refund Policy
Last updated: September 4, 2024
This Refund Policy describes the conditions under which Tapysiy ("we," "us," or "our") processes refund requests submitted by clients ("you") in connection with services provided through our platform. By purchasing or subscribing to any of our services, you acknowledge that you have read and agree to the terms set out in this policy.
1. Scope of This Policy
This policy applies to all paid services, subscription plans, and one-time engagements offered by Tapysiy. It governs the circumstances under which a refund may be requested, the process for submitting such a request, and the method by which approved refunds are issued.
This policy does not apply to:
- Free trial periods or complimentary access arrangements
- Services that have been fully delivered and accepted by the client
- Charges incurred by third-party providers integrated with our platform
- Promotional credits, vouchers, or non-monetary compensation previously issued
2. Eligibility for a Refund
2.1 Subscription Services
If you have purchased a recurring subscription, you may be eligible for a refund under the following conditions:
- A refund request is submitted within 14 calendar days of the initial purchase date
- The service has not been substantially used during that period
- No prior refund has been issued for the same subscription or account
Renewal charges for existing subscriptions are generally non-refundable. If you wish to avoid a renewal charge, you must cancel your subscription before the renewal date. Cancellation instructions are available within your account settings.
2.2 One-Time or Fixed-Scope Services
For services delivered as a single engagement or fixed-scope project, refund eligibility depends on the stage of delivery at the time of the request:
| Delivery Stage | Refund Eligibility |
|---|---|
| Service not yet commenced | Full refund available |
| Service partially completed | Partial refund at our discretion |
| Service fully delivered | No refund available |
Partial refunds for partially completed services are calculated based on the proportion of work remaining at the time the request is received and verified.
2.3 Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Setup fees, onboarding fees, or administrative charges
- Services consumed or accessed in full
- Add-on features or upgrades applied to an existing plan
- Charges resulting from your failure to cancel prior to a renewal date
- Services where the terms of a specific agreement explicitly exclude refunds
3. How to Submit a Refund Request
To request a refund, please contact us using the details provided at the end of this policy. Your request must include the following information:
- Full name and registered email address associated with your account
- Date of the original transaction
- Description of the service for which a refund is sought
- Reason for the refund request
- Any supporting documentation relevant to your request
Requests submitted without sufficient information may be delayed or declined. We reserve the right to request additional documentation before processing any refund.
4. Review and Decision Process
Upon receipt of your request, we will acknowledge it within 3 business days. A full review will be completed within 10 business days of receiving all required information. During this period, we may contact you to clarify details or request further documentation.
Our decision will be communicated to you in writing. We reserve the right to approve, partially approve, or decline any refund request based on the criteria set out in this policy. All decisions are made at our reasonable discretion and are final unless an error in the review process can be demonstrated.
5. Refund Method and Timing
Approved refunds will be returned using the same payment method used for the original transaction, unless an alternative arrangement is agreed upon in writing. Refund processing times vary depending on the payment provider:
- Credit or debit card payments: 5 to 10 business days after approval
- Bank transfers: 7 to 14 business days after approval
- Other payment methods: Timeline communicated at the time of approval
We are not responsible for delays caused by banks, payment processors, or other third parties involved in the transfer of funds.
6. Service Disruptions and Technical Issues
If you experience a significant technical issue or service disruption that is attributable to our platform and that materially prevents you from using the service, you may request a refund or service credit. Such requests will be reviewed on a case-by-case basis.
To qualify, the disruption must:
- Have been reported to us promptly through our official support channels
- Be verifiable and attributable to our systems rather than third-party dependencies or user-side conditions
- Have persisted for a duration that reasonably justifies compensation
We may offer a service credit in lieu of a monetary refund where appropriate. Any credit issued will be applied to your account and may be used against future charges.
7. Cancellation and Its Relationship to Refunds
Cancelling your subscription or account does not automatically initiate a refund. Cancellation stops future billing but does not entitle you to a refund for charges already processed, unless those charges fall within the eligibility criteria described in Section 2.
If you cancel during an active billing period, you will generally retain access to the service until the end of that paid period. No prorated refund is issued for unused time within a billing cycle unless otherwise specified in a separate agreement.
8. Disputes and Chargebacks
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. In many cases, we are able to resolve concerns more quickly through direct communication.
If a chargeback is initiated without prior contact, we reserve the right to suspend or terminate access to your account pending resolution of the dispute. Accounts subject to fraudulent or unjustified chargebacks may be permanently restricted from future use of our services.
9. Amendments to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, business practices, or applicable standards. When we make material changes, we will update the date at the top of this page. Continued use of our services after any such update constitutes your acceptance of the revised policy.
We recommend reviewing this policy periodically to stay informed of any changes.
10. Contact Us
If you have questions about this Refund Policy or wish to submit a refund request, please reach out to us through the following channels:
Tapysiy
Blackcastle, Navan, Co. Meath, C15 XC3R, Ireland
Email: info@tapysiy.com
Phone: +353 1 627 0616
Website: www.tapysiy.com